The Richmond Popcorn Company is committed to providing goods and services to persons with disabilities in a way that is consistent with the principles of independence, dignity, integration and equal opportunity. Our goal is to provide all customers, including those with disabilities, with the same opportunity to access and use the Richmond Popcorn Company’s goods and services. If a barrier to accessing our goods and services cannot be removed, we will seek alternative ways to access the goods and services.
This Accessible Customer Service Policy applies to the delivery of all goods and services by the Richmond Popcorn Company in the province of Ontario. This policy applies to all employees who work in Ontario, as well as third parties who provide goods, services or facilities on behalf of the Richmond Popcorn Company.
The following policies and practices are intended to meet the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 and its Customer Service Standards.
Communication
The Richmond Popcorn Company will communicate with customers with disabilities in ways that take their disability into account.
Assistive Devices
Persons with disabilities will be permitted to obtain or use goods or services through the use of their own assistive devices. If an assistive device may pose a risk to health and safety of the customer or others on the premises, the Richmond Popcorn Company will accommodate the customer by providing an alternative where possible.
The Richmond Popcorn Company will ensure that our employees are trained and familiar with various assistive devices that may be used by customers with disabilities when visiting our facilities.
Service Animals
The Richmond Popcorn Company welcomes service animals that accompany people with disabilities. Services animals are free to access all areas of our premises that are open to the public except as otherwise disallowed by law.
If a service animal is excluded from the premises by law, then the Richmond Popcorn Company will ensure that other measures are made available to enable the customer with a disability to access or use the goods and services.
The Richmond Popcorn Company will ensure that all staff dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.
Support Persons
Support persons that accompany someone with a disability are permitted the same access to our facilities as the person they are accompanying. Any person with a disability who is accompanied by a support person will be allowed to enter the Richmond Popcorn Company’s premises with their support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to their support person while on the Richmond Popcorn Company’s premises.
Notice of Temporary Service Disruption
If any services to accommodate disabled customers are interrupted in a way that would limit them from gaining access to the Richmond Popcorn Company’s facilities, goods or services, customers will be notified. Notice of the temporary interruption will be placed on the Richmond Popcorn Company’s website and at 61 Richmond Street, Amherstburg, Ontario or another conspicuous location, and include information about the reason for the disruption, its anticipated duration and a description of alternative facilities or services, if available.
Training
To create awareness and ensure compliance, the Richmond Popcorn Company will provide customer accessibility training to all of its employees who work in Ontario and provide goods or services, and all those who are involved in the development and approvals of customer service policies, practices and procedures. Training will be provided during orientation and on an ongoing basis when changes are made to these policies, practices and procedures.
Feedback
All documents relating to accessible customer service will be made available, upon request, in a format that takes into account the customer's disability needs.
Customers may provide feedback about the accessibility of our goods, services and facilities by contacting Dan Gemus using one of the following methods:
Phone: 519-736-9256
Email: dan@dangemus.com
Mail: 61 Richmond Street, Amherstburg, Ontario N9V 1G1,
The Richmond Popcorn Company will respond to feedback requests within 5 business days.
